- Home
- Technology
- IT Help
- UCSD Health
Last Updated: April 15, 2024 3:58:58 PM PDT
Give feedback
Find resources and links for technical support at UC San Diego Health (hospitals and clinics) and Professional Schools (UC San Diego School of Medicine, Skaggs School of Pharmacy and Pharmaceutical Sciences).
UC San Diego Health Service Desk
UC San Diego Health Service Desk
For immediate assistance, contact the Health Service Desk at:
- Call: (619) 543-4357 or Ext. 3-HELP
- Email: 3help@health.ucsd.edu
The Service Desk is available 24 hours a day, seven days a week.UCSD Health Sciences may submit a self-service ticket at our online portal 3help.ucsd.edu.
IT Services and Support Matrix
The following section provides information regarding the ownership of services between Health Information Services and Information Technology Services. Use the below drop-down categories to find the topic you need help with and the corresponding team to contact. Depending on the type of support requested, UC San Diego Health employees and affiliates may need to make use of both the Health IS and ITS Service Desks.
The IT Shared Services (ITSS)site,itss.ucsd.edu,is specifically designed for Professional Schools to support:
- School of Medicine
- Skaggs School of Pharmacy and Pharmaceutical Sciences
- Herbet Wertheim School of Public Health and Human Longevity Science
- ITSS Services Overview
- Investigator Resources
- Budgeting ITSS In Contracts and Grants
- Frequently Asked Questions
- Computing Equipment
- links to an older site the requires authentication
Contact Information
Health Information Services (Health IS) | Information Technology Services (ITS) |
|
|
Accounts
Health Information Services (Health IS) | Information Technology Services (ITS) |
|
|
Health IS provides email services for all customers with emails ending in @health.ucsd.edu. HS Email accounts can be accessed at hsemail.ucsd.edu. For any issues with @health email addresses, please contact Health IS.
Desktop Computing/Equipment
For help with or questions regarding devices purchased through Health Information Services (such as printers, work-issued laptops, etc.), please contact Health IS.
Duo Two-Step
To learn more about which instance(s) of Duo (Health vs Main Campus) you may need, please reference Campus Duo for Health Users.
Health Information Services (Health IS) | Information Technology Services (ITS) |
Duo Two-Step Methods:
|
Duo Two-Step Methods:
|
Apps, Web, and Software
Health Information Services (Health IS) | Information Technology Services (ITS) |
The following is provided by the appropriate Health DSA
|
|
Audio Visual and Classroom Support
Health Information Services (Health IS) | Information Technology Services (ITS) |
Health IS provides Classroom and Conference Room AV Support for the following Health supported locations. Technicians can be dispatched for Classroom issues during the following hours:
| ITS provides Classroom and Conference Room AV Support for campus locations not supported by Health IS. Further information on ITS Classroom Support Services can be found here: Instructional Technology Guide: Classroom Technology |
Network
Health Information Services (Health IS) | Information Technology Services (ITS) |
Health IS provides network support for the following locations:
VPN:
Shared Network Drives:
| Information Technology Services (ITS) offers the following network services for supported locations:
ITS supported locations include:
VPN:
|
Telecom
Health Information Services (Health IS) | Information Technology Services (ITS) |
Phone & Voicemail support for extensions beginning with1,3,7,or9:
| Phone & Voicemail support for extensions beginning with2,4, (5 - internal extensions for campus)or6:
|
To ask questions, request a service, or report an issue, contact the UC San Diego Health Service Desk, (619) 543-4357 or Ext. 3-HELP.
